Once you place your order, I will review it and put it through for processing. If I notice any missing information or anticipate any issues, I will get in touch with you to ask further questions. Otherwise your order will be prepared from scratch by hand, wrapped and packed to be delivered within 2-4 working days of ordering.

Price

Your payment is taken as you place your order and you pass through the payment process unless you intend to pay cash on collection. You will always be charged at the rate advertised at the point of sale. Postage and Packaging charges are clearly shown and added to your order and shown on the website prior to placing your order.

Payment

Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential and your credit/debit card information is not exposed to Chocolate Bliss. Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be processed. Please check you have received a confirmation for your order and confirmation of payment by email. If you have not received one of these, your order may not have been placed successfully. Please contact me at steven@chocolatebliss.co.uk with any queries.

I currently use first class postal services to UK addresses with postal costs fully stated on the website before you make payment for your order. Your order is handmade so please allow up to 3 working days for delivery, although I aim to keep this time frame as short as possible.

Returns & Refund

Returns and refunds are not accepted due to my products being of a food nature. Should you wish to discuss your order with me please contact me at steven@chocolatebliss.co.uk.

Storage

Once your chocolates have been delivered to your premises you can refrigerate them to keep them cool especially in the warmer months.

Allergy Advice

Please be aware that my products may contain lactose, gluten and nuts.  I do not supply products that are dietry specific but please contact me should you have any queries.

Privacy and your information

I retain details necessary for successful fulfillment of your order and may use them for marketing purposes for example emailing or posting you information about particular offers. Your information is treated as confidential and I do not sell your addresses or any other personal information to any other companies. I will never cold call you for marketing purposes. I do not retain credit card details of any kind.

Please view my Privacy Policy for further information.

Your Feedback

Please help me to improve my services, Terms and Conditions by emailing me anytime at steven@chocolatebliss.co.uk.

I reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please read my Terms and Conditions when placing your order.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.